Our goal at Bcubed Media is your complete satisfaction with your purchase.
In the case of camera failure, inclement weather, or any other unforeseen incident that prevents Bcubed Media from shooting on a scheduled date the client will get a full refund of their deposit if applicable. No refund will be given under any circumstances if you fail to attend the activity on the day and at the time listed when the booking was made.
Due to the nature of digital photography and the fact that photographs, once sent, cannot be returned; Bcubed Media has a strict NO REFUNDS POLICY. Once a transaction has been completed (i.e., the buyer selected and paid for the photo, and then Bcubed Media sent the buyer the correct photograph) it is then considered non-refundable. If a buyer has selected and purchased an incorrect photo, he/she must notify Bcubed Media, before receiving the “incorrect” photograph. Refunds will NOT be given due to “not liking a photo or video”, selecting an incorrect photo after the buyer has already received the photograph or any other reason. If a mistaken photo is sent to the buyer, as documented on the invoice, Bcubed Media will send the correct photo to the buyer free of charge.
Any questions regarding this Policy please call (209) 800-3848.
Refund/Exchange Policy for Custom Video Production
Due to the custom nature of video services, there are no refunds on any video order. Videos ordered are considered a custom product and therefore there are no refunds on any video orders. Minor edits can be accommodated but additional edits outside the original scope of work may incur additional fees.
Policies All prints and products are subject to your state sales tax and shipping when applicable. Due to the nature of custom photography and videography, all sales are final. Bcubed Media does, of course, guarantee that the assets you receive meet the highest standards in every respect and works with the customers to approve designs and custom statements of work that are defined and agreed upon before orders are placed. Payment of orders is due in full when the order is placed. Products will be delivered at the agreed-upon date in the statement of work after payment is received. Rush processing is available on some items for an additional charge. All rates are subject to change at any time. In the interest of fairness to all customers, all rates are non-negotiable excluding any special promotion.
Please make your selection carefully before ordering and if you have any questions please call us at (209) 800-3848or email us at info@bcubed.media
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.